I can successfully login to the tracker website or app, but my tracker does not update its location.

Trackers showing they are located in China have yet to upload any tracking data. They are configured at the website and ready to receive data, but none has been sent by the tracker hardware yet.

You can find out if the tracker has successfully picked up a signal from the GPS system by sending a text from your phone to the tracker’s SIM phone number as follows,

url*12345678

It should reply with a SMS containing a Google Maps link you can click - proceed to the next step if there is no SMS reply.

If the tracker replies with an accurate position, either the tracker does not have a working data connection, or the tracker’s telco APN (Access Point Name - a setting for the gateway to the internet for mobile devices) is wrong or missing.

Check the data connection

Put the tracker’s SIM in a phone, check there is mobile signal reception and data available on its phone plan, and then use the phone to browse the internet with the phone’s Wi-Fi turned off. If the phone cannot get on the internet via the SIM’s data, make sure the plan has sufficient data, or try another SIM. Check with the telco if GPRS/LTE has been disabled for your SIM.

Check the APN

You can find out what APN the tracker currently has by sending a SMS text from your phone to the tracker’s SIM phone number as follows,

check*12345678

It should respond with a SMS containing a status report - the APN name is the text after ShockControl,

-95dBm, ShockControl, telstra.internet, User, Password, 46000

You can give the tracker your telco’s APN by sending it a SMS:

apn*12345678*telstra.internet

Change telstra.internet in the example above to suit your telco APN if not using Aldi, e.g.

• telstra.mms for Telstra,
• connect for Optus,
• live.vodafone.com for Vodafone and Kogan.

If you're unsure of which to use, we recommend speaking to your carrier for further support.

Confirm the tracker has moved recently & has a signal

It will not send further updates, if the location has not changed in the 30 minutes since it was switched-on last time. It needs to have access to the GPS satellite signals, so trackers that are indoors, under cover, underground, or buried deep inside vehicle interiors may not send updates reliably.

Wholesale customers - contact us here

Retail customers - please call 1800 022 888 or contact your local Jaycar store for further support.

Find your nearest store.