How to enable Apple phone notifications from Concord surveillance systems

Please follow the instructions below to enable iOS notifications.

Firstly, you will need to make sure the NVR itself is configured to push notifications. Please view the following short video:

https://bmc.worldmanager.com/go/FpIe46

On the NVR move the mouse to bottom left, click the start button, then Setup. Go to Motion, enable the Motion Detection, and then to Record, Record Schedule, select PIR and Motion, and choose the times you want to be recording, and lastly go to Alarm, Alarm Schedule, choose the Channel you want to be notified by, tick Push, and select the times you want notifications in. Press Apply after any of the changes to save them.

Secondly, you will need to open the Notifications setting page on your Apple. Open the Settings cog, and type Notification in the search box. Open the Notifications applet, find Concord Security in the list of apps, and make sure the slider is green for Allow Notifications.

Lastly, you will need to enable notifications in the Concord Security App itself. Please view the following short video (video from Android, iOS is identical):

https://bmc.worldmanager.com/go/wkX3Qq

Open the Concord Security App, and press the person on the top-left, then choose Notifications. Click the cog, then slide the switch to enable the NVR, and click the second cog to ensure all are ticked, then Save.

You can now close the app, and the notifications will continue to be sent. If they come too frequently, adjust the sensitivity in the NVR Motion menu. If they come at inappropriate times, change the schedule in the NVR Alarm menu.

Please keep in mind that the notifications rely on both your NVR’s internet connection, and the Apple’s internet connection to work. If either of these are intermittent, such as when you are moving in-and-out of Wi-Fi to 4G reception, the notifications may not be received, as the phone may take some time to re-register itself with the network and remote servers. In addition, iOS devices will go into power-save mode whenever the battery is low, and this will disable notifications.