My Bluetti power station is faulty

If you believe that a product that you have purchased from a Jaycar store or our website is faulty please see our Warranty & Returns guide, which sets out the minimum remedies that Jaycar will provide to you if you buy a faulty product from Jaycar. Your rights under the Australian Consumer Law may extend beyond these time periods.

Many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may even provide in home support and advanced troubleshooting. In many circumstances, the manufacturer may therefore be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired. You may therefore prefer to contact the manufacturer rather than Jaycar, although you are not obliged to do this and, if at any time you are not satisfied with the manufacturer’s remedy in relation to your legal rights, you can contact the store manager of your nearest Jaycar store for assistance.

Bluetti have a dedicated warranty & repair process which the manufacturer encourages customers to use when raising a warranty or repair claim & can be found here: https://feedback.bluettipower.com/retailwarranty