Elegoo 3D Printer support resources - how to use, fix and maintain your Elegoo printer EAU

Owning a 3D printer is a bit like owning a race car - you are the mechanic as well as the driver, so you'll need to do some maintenance, and occasionally fix things when they go wrong. You'll need to own a PC, have an internet connection, know how to use screwdrivers and spanners, and have the confidence to pull things apart for maintenance and repair.

Fortunately, Elegoo have an excellent collection of support resources for customers online.

Printer-Specific support resources

Neptune 4 / Neptune 4 Pro - TL4970 / TL4972

Neptune 4 Plus / Neptune 4 Max - TL4974 / TL4976

Saturn 4 / Saturn 4 Ultra12 / Saturn 4 Ultra16 - TL4840 / TL4842 / TL4844

Mars 5 / Mars 5 Ultra - TL4830 / TL4832

Mercury Plus V3 and XS Bundle - TL4890 / TL4892

Slicer software

Download slicers from Elegoo

Youtube tutorials for slicers

Firmware and manuals

Start here: https://www.elegoo.com/pages/download

Then select your printer series from the dropdown to find firmware updated and user manuals.

Tech support resources, troubleshooting and tutorials

There is a support wiki available here: https://wiki.elegoo.com/

Choose your printer series from the left-hand menu.

Technical Support from the manufacturer

Visit this page: https://www.elegoo.com/pages/contact-us

Fill out the form with your details, date of purchase, and they will get back to you.